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Deliveries and Returns

1. Countries of Delivery

We deliver to France, Europe and all over the world

2. Delivery Rates

Delivery is free from 50€ of purchase in Metropolitan France.

Below this amount or for home delivery, the shipping costs are €7 in mainland France.

Free click & collect in Bondues , in our store 43 rue du Bosquiel 59910 Bondues

Delivery charges for international deliveries apply at checkout.

Any order placed on the Maison Augustin website will be prepared and shipped within 2 to 7 days, subject to validation of payment.

The products are delivered to the address indicated by the customer.

The delivery times indicated are after processing the order and expressed in working days. These deadlines are those displayed by the carrier (La Poste). These deadlines may be disrupted by strikes, export problems, customs modifications and other external problems for which we cannot be held responsible, or by any other technical problems beyond our control. In this case, the customer will be informed by email or telephone.

We will not be responsible for orders lost, stolen in the mail.

3. Right of withdrawal and Refund

In accordance with the provisions of article L 121.20 of the Consumer Code, the customer has a right of withdrawal on his order. He has 14 days to withdraw and return the items. This period starts from receipt of the goods.

This right is exercised by returning the product, with shipping costs remaining the responsibility of the customer. It will be up to the customer to keep all proof of this return, which assumes that the items are returned by registered mail or by any other means giving a certain date to this shipment. These conditions are not valid on orders for sale or promotional items, nor on those benefiting from a promotional coupon code.

The return of goods is carried out at the expense and risk of the customer (he is therefore advised to declare the value of the goods and take out insurance covering these risks). It must be reported in advance and validated with So Family by sending an email to our email address specifying your order number. It is recommended to return packages by registered letter or colissimo.

Please note that personalized orders (at the customer's request) will not be returned or exchanged.

The return address is:

After-sales service address for returns: Maison Augustin 43 rue du Bosquiel 59910 Bondues

All returned products must be sent back perfectly intact, by registered letter. Upon receipt of the package, Maison Augustin will judge the perfect condition of the returned merchandise. No returns will be accepted if the returned products have been visibly used or damaged by the customer and this use or damage renders the products unfit for sale.

If the right of withdrawal is exercised, Maison Augustin will make every effort to reimburse the consumer within a maximum of 14 days. The consumer will then be reimbursed directly to their bank account.